Return and complaints

Return

If the products does not meet your expectation and you would like to return the product you can do it within 14 days from product’s delivery.
In the "My Order" section, fill out a request to return the selected products and send the goods to us at the following address:

Feel confident s.r.o., M. Sinskeho 5, 010 07 Zilina, Slovakia, phone: +421 904 688 199

Please send us the tracking number by email to info@loreenstore.com.

We will inform you by email when we receive the parcel and will refund your order straight after we receive undamaged product.
VERY IMPORTANT: Before your shipment, please be sure the goods are in good condition. We will not accept an exchange if goods are demaged, washed or worn.

 

Complaints

If you wish to make a complaint, please fill out the COMPLAINT FORM and send it to us along with photos of the defect by e-mail to info@loreenstore.com.

We will inform you about the next steps.

 

We will not accept the complaints with defects:

- Which occurred during the warranty period as a result of its wear or incorrect use, or insufficient or inappropriate treatment,
- was caused by natural changes in the materials of which the goods are made,
- was caused as a result of any damage by the buyer or a third party, or other improper intervention.

We will inform you about the complaint processing of your goods via e-mail.